Terms of Service

Welcome to www.multiwhats.app (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”, “Agreement”) govern your use of our CRM platform and related services (“Service”, “Software”) accessible at www.multiwhats.app By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, please do not access or use the Service. This Sales Contract (“Agreement”) is entered into by and between:
www.multiwhats.app (“Provider”), a company organized and existing under the laws of Turkey, having its principal office at Ankara Cd. No:15 Kat: 39 Mistral Tower Çınarlı / Konak / İzmir, and you (“Customer”), the individual or entity purchasing or using the Provider’s CRM software.

1. DESCRIPTION OF SERVICE

Our CRM Software allows users to: Manage customer communications via WhatsApp, Telegram, Instagram, and other integrations. Store and process customer data (e.g., names, phone numbers, email addresses, messages). Manage multiple agents under one company account. The Service is provided as Software-as-a-Service (SaaS) and accessed through the internet.

2. SERVICE DESCRIPTION

The Software is provided as a cloud-based Software-as-a-Service (SaaS) solution.
It allows Customers to:
- Add and manage multiple agents.
- Connect social media or messaging accounts.
- Store and process customer information.
- Send and receive messages through integrated APIs.

3. ORDER AND PAYMENT TERMS

- The Customer agrees to pay the applicable subscription or usage fees as displayed on the Provider’s website at the time of purchase.
- Payments are due immediately upon subscription unless otherwise agreed in writing.
- All prices exclude applicable taxes unless explicitly stated.
- Subscription renews automatically unless cancelled before the renewal date.

4. DELIVERY

Access to the Software will be granted electronically after payment confirmation.
No physical goods are delivered under this Agreement.

5. CUSTOMER RESPONSIBILITIES

The Customer agrees to:
- Use the Software in accordance with applicable laws and regulations.
- Not use the Software for spam, harassment, or illegal data collection.
- Keep login credentials secure and confidential.

6. DATA PROTECTION AND PRIVACY

- The Provider may collect and process data such as names, phone numbers, email addresses, messages, and contact lists to operate the service.
- All personal data will be handled according to the Provider’s Privacy Policy.
- The Customer remains the controller of their end-user data and is responsible for obtaining necessary consents from their customers.

7. INTELLECTUAL PROPERTY

All rights, titles, and interests in the Software, including source code, design, trademarks, and documentation, remain the exclusive property of the Provider.
The Customer is granted only a non-exclusive, non-transferable license to use the Software during the subscription period.

8. TERM AND TERMINATION

- This Agreement remains in effect as long as the Customer maintains an active subscription.
- The Provider may suspend or terminate access if the Customer violates the terms of this Agreement or fails to pay.
- Upon termination, the Customer’s access to the Software and stored data may be discontinued.

9. LIMITATION OF LIABILITY

The Provider shall not be liable for:
- Any indirect, incidental, or consequential damages;
- Data loss or service interruptions caused by third-party integrations (e.g., WhatsApp, Instagram, Telegram);
- Errors resulting from the Customer’s misuse of the Software.
The Provider’s total liability shall not exceed the total amount paid by the Customer within the last 12 months.

10. GOVERNING LAW AND JURISDICTION

Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of İzmir/Turkey.

11. ENTIRE AGREEMENT

This Agreement, together with the Privacy Policy and Terms of Service, constitutes the entire agreement between the parties regarding the use of the Software and supersedes any prior agreements or communications.

12. CONTACT INFORMATION

If you have any questions regarding this Agreement, please contact: www.multiwhats.app
Email: [email protected]
Website: https://multiwhats.app